I just read your comment for the first time. Thank God you were able to save your daughter. You must be very proud to speak your mind. If you read this comment, I would very much like for you to contact me on this email address: galeagozo@hotmail.com I would like to remind everyone that we Maltese citizens weather living in Malta or abroad, we all love our country. Because one is expressing his experience, which could be good or not so good, does not give anyone the right to redicule them.

My mother was in pain and I wanted to take her to the hospital, but I was given the advice to take her to the poly clinic first so that they will give you a piece of paper to be admitted in the emergency. There we waited for the two hours, from there we were told to go straight to the emergency. We waited there for another four hours and when I complained that I already went to the clinic, the guy at the emergency told me that there was no need to go to the clinic and that the normal procedure was to wait for at least four hours before it was our turn. However, once a doctor started examining my mother and did all sort of tests, she was diagnosed with cancer at the emergency. I must also mention that Sir Paul Boffa staff are so nice and kind. One must not generalize, as there are a lot of hard working people there. Sometimes mistakes are done, not because the person lacks experience, but because we have few nurses and doctors and thus they have to work harder.

A big thank you to all the staff at Mater Dei and Boffa.

The good compliments are:
A very big thanks to the doctors and nurses that have treated me there, because they do know what they are doing, and are doing a good job in my opinion. Also, after the treatment I was offered something to eat and to drink. A very good gesture towards a 24 hour starved patient, well done.

The complaint:
First of all, someone should instruct the security to be a little more polite with the people. They are there to guide people I think. And one more thing, if someone could explain the process of the treatment, one would know what is he or she is waiting for. Just explain the main procedure, by this I do not mean the details that the doctor or specialist is going to do. Just simple explanation that the common people understand, like after hypnosis you have to wait for a certain time so to see that everything is ok. I do not think that this will cost a lot of money, but I simply think that this will put the patient more at ease, and long hours waiting will be somehow justified.

Yesterday I accompanied my sister who was instructed to go to emergency for immediate tests. She was unwell and extremely tired! We got there at 7pm, she did not get seen to till 2am. Six hours waiting for someone who is worried, scared an obviously unwell is NOT ACCEPTABLE!

State-of-the-art hospital! What a joke!

P.S. My sister is currently lying on a bed in a corridor with male patients.

I have relatives who undergone major operations at Mater Dei, they are not complaining and they are still alive and kicking!